![]() ![]() We have 12 days left of our holiday and fly to LA tomorrow. One representative actually told us off, stating "unaccompanied bags are hard to get on planes you know." We have spoken to several supervisors (we have their names) who have told us they do not know where our bags are. We have been setting our alarm for 4:00am every day since we have been here, to speak to the Ireland based baggage call centre. For some reason (unbeknown to us) this did not happen. We were directed upstairs to lodge a claim (references EWRE12132 and EWEI12134) where the Aer Lingus representative advised us that this happens "far too much." We were initially told our bags would be flown into New York on the. We arrived only to find our bags hadn't arrived with us. My fiancé and I flew from London Heathrow to New York Newark on the. Will fly with Aer Lingus again but hopefully not have to deal with the call centre. Well done to the hard working cabin crew and the captain who kept us fully updated with a snow delay in Newark. On flight the staff were brilliant! I didn't expect much after last experience but I honestly think this has been the best inflight experience I've had. Although cost was high to change they where okay on the phone, they did get me on next flight and with a push they could reassure me I'd be able to check in on time. ![]() I had to change my flight last minute due to Ryanair 4hour delay. I'm really not looking forward to flying with Aer Lingus and I don't want to give them anymore money! Updated*** I've changed this to 3* from 1* after flying with Aerlingus. It was mainly a language barrier and I've a lot of respect for people who try to speak multiple languages but after 1hr 30 on the phone, which was just awful experience we didn't get anywhere. 45minutes to get through, the girl just wanted my money and didn't try to understand my concerns. I called Aer Lingus last night to book an upgrade but I had concerns with a warning on their website. Looking forward to flying with them next year. I don't think it deserved any less of a star for one bad apple as ground crew/ flight crew / anyone else I've been in contact with have been brilliant. in New York ! It wasn't a good experience on ringing the lost luggage 3/4 time a day on holiday, one man was less than helpful and didn't get why I was upset every time I rang for an update but by day four I resigned to the fact I wasn't going to see my suitcase for the week so I just got on with my holiday. ![]() I have only flown with Aer Lingus in the past on several occasions so I can't compare, try and look on the bright side. It wasn't ideal but I had a good week considering, I won't say I wasn't upset because I was at times as it was my birthday week away but I survived and returned home without a hitch. intact ,in good condition and will be refunded for what I had to buy over the week. End of the day my suitcase was returned 15 days later. I didn't have my suitcase for the whole of my holiday but I'm sure worst things happen as sea. I recently flew with Aer Lingus from Bristol-Dublin-New York, because of bad weather I was diverted to Newark instead of JFK, in the confusion my bag was misplaced. So it may be all over YouTube shortly - keep an eye out for it, it will be a good laugh if nothing else! ![]() I would sack her on the spot if it was me. The CEO of the company would be appalled if he could have heard her. This is the "front of house" for the company and it should be excellent, I would NEVER consider this company again because of this experience and it will be the topic of many after dinner talks from now on. When i finally lost my cool and told her she was in the wrong job and perhaps needed to go and have a lie down she admitted it was the end of her shift and it had not been a good one. Needless to say, booking a flight over the web and getting everything right is a stressful venture, and the last thing you need is a nasty, short tempered up tight cow on the other end of the phone not even able to be calm or polite. She was short tempered unsympathetic and at times actually quite nasty. All I was trying to do was to get some simple information about checking in and transfers over the phone, the girl kept interrupting me, cutting me off mid sentence and asking things like "what has that got to do with anything". Not even flown with them yet but the customer service girl at the UK call center was the rudest, most bad tempered, up tight "wrong person for the job" person I have ever come across! On 11/01/18 at about 9 pm I called the call UK center and spoke to a girl with an American or Canadian accent. ![]()
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