All agreed that, with clear actions and timescales, the launch could be managed successfully – although significant changes would be required to enable the use of both online and paper communications.Īlso, effective engagement meant changing both the message and tone for the two audiences, with a much stronger focus on Sharesave’s benefits and features (including educational FAQs) for WPD employees. Various key stakeholders considered the issues. And most importantly, could the plan be a success in terms of engaging WPD employees and achieving good take-up levels?.The time required for collecting eligibility data and changing administration processes to include WPD. By contrast, WPD had a high percentage of operational staff, with less than 2% of employees having corporate email addresses and internet access highly limited). (National Grid employees had corporate email addresses with the usual launch through online channels.
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